Can I speak into the button?

This is a common question that we get and the answer is.....NO! For those not familiar with these types of systems, the button is only one part of the system. It's function is ONLY to activate the other device which is a small console that plugs into an existing telephone jack. This console is where the voice communication is attempted. You may then ask...Well, what good is that if I'm not near the unit.

Good question!

With our systems if we can not verbally communicate with the customer whether because they are not near the unit, or because there is a television on and we cannot hear them, or they are in the shower, or even yet they are hurt we will then disconnect from the unit and then call the residence.

Why?

The most important reason is because we want to be absolutely sure that help is necessary. We've found over the years that more than half the time that the button is pushed it is NOT an emergency rather it is a false activation. So we want to be absolutely sure that help is necessary. If no one answers the phone we know that it's time to resort to the customers response plan.

So....Back to the original question.....Can you speak into the button? Again....You cannot and if you think about it...Does it matter? Personally I don't think so because once the unit is activated by the button and even if I can't communicate with our monitoring center through the console.....I know the help process has started and help is on the way if needed......Which is what these systems are for to begin with....Getting help at the push of a button...